Noxvinely LLC is committed to providing high-quality pet products and a satisfying shopping experience for our customers in the United States. We understand that, after purchasing pet products, you may need to initiate a return due to issues with product quality, the condition of the item, or changes in your personal requirements. Therefore, we have established the following Return and Refund Policy to ensure that return requests are handled in a clear and fair manner.

1. Return Period

Customers may submit a return request to Noxvinely LLC within 30 calendar days from the date the product is received.

To protect your right to return items, we accept return requests for products that meet our return criteria, including items that have been unsealed or had their packaging opened.

Return requests may be submitted in the following circumstances:

• The product significantly differs from its description on the website.
• The product has quality issues or functional defects.
• The product was damaged during transit.
• The wrong item was received.
• The customer wishes to return the item for personal reasons within the specified return period.

All return requests are subject to verification and will be processed in accordance with applicable laws and this policy.

2. Return Conditions

Noxvinely LLC accepts returns for items that have been unsealed or opened. Opening the product packaging does not disqualify you from requesting a return.

To facilitate the verification and processing of your request, please provide the following:

• A valid order number or proof of purchase.
• Photographs or videos of the product (if the return is due to damage or quality issues).
• A clear explanation of the reason for the return.
• Any original accessories, packaging, or related components, if available.

For returns resulting from quality issues, transit damage, or the shipment of an incorrect item, we will provide an appropriate resolution based on the specific circumstances.

For returns initiated for personal reasons, the required condition of the product and responsibility for return shipping costs will be determined in accordance with applicable laws and the specific details of the return.

3. Return Process

To initiate a return, please follow the steps below:

Step 1: Submit a Request

Contact us via the customer service email address or phone number provided on our official website. Please include your order number, the name of the item(s), and the reason for the return.

Step 2: Request Review

Upon receiving your request, our customer service team will verify your order details and the circumstances of the return. We will typically provide a response regarding the next steps within 2 business days.

Step 3: Receive Return Address

Once your return request is approved, we will provide you with the specific return address in the United States, along with detailed return instructions.

Step 4: Ship the Item(s) Back

Please return the item(s) in accordance with the instructions provided by our customer service team. Once shipped, please provide us with the tracking number (if applicable).

Step 5: Inspection and Refund

After receiving the returned item(s), we will conduct an inspection and process your refund in accordance with our return policy and applicable laws.

4. Refund Timeline

Once the returned item(s) are confirmed to meet the eligibility criteria for a refund, we will generally initiate the refund process within 5–7 business days.

Refunds will be issued, whenever possible, via the original payment method used for the purchase.

Please note:

• Once a refund has been initiated, it may take additional time for your bank or payment service provider to credit the funds to your account.
• Processing times may vary depending on the specific bank or payment institution.
• If you have not received your refund beyond the expected processing timeframe, please contact us so we can verify the status of your refund.

5. Return Shipping Costs

Responsibility for return shipping costs is determined based on the reason for the return and the specific circumstances:

• Product Quality Issues: If an item is confirmed to have a quality defect, Noxvinely LLC will cover the return shipping costs.
• Damage During Transit: If an item is damaged during shipping, we will cover reasonable return shipping costs, subject to the findings of our investigation.
• Incorrect Item Received: If the item you received does not match your order, Noxvinely LLC will cover the return shipping costs. – Returns for Personal Reasons: If an item is free of quality defects but you wish to return it for personal reasons, the return shipping costs are generally the customer’s responsibility, unless otherwise provided by applicable law.

6. Return Exceptions

For certain pet products that may be unsuitable for resale due to hygiene, safety, or other valid reasons, we may make specific arrangements regarding returns, based on the nature of the item and applicable law.

However, these exceptions do not limit your rights—guaranteed by law—to return items or receive refunds in cases involving quality defects, incorrect shipments, or damage incurred during transit.

Items that have been unsealed or opened remain eligible for return requests under this policy; we will not automatically reject a request solely because the packaging has been opened.

7. Order Cancellation

If you wish to cancel an order, please contact us as soon as possible, ideally before the item has been dispatched.

For orders that have not yet entered the processing or shipping stage, we will assist with the cancellation whenever feasible.

If an order has already been shipped, you may submit a return request in accordance with this Return and Refund Policy.

For orders eligible for cancellation and a refund, we typically initiate the refund process within 5–7 business days following confirmation.

8. Return Address

Noxvinely LLC provides return processing services within the United States.

To ensure your return reaches us correctly, please use the official return address provided by our customer service team after your return request has been confirmed.

Address: 2333 Tidewater Dr, Slidell, LA 70458

9. Contact Us

If you have any questions regarding return eligibility, the status of a refund, the return address, or the return process, please feel free to contact Noxvinely LLC.

Company: Noxvinely LLC
Address: 2333 Tidewater Dr, Slidell, LA 70458
Email: [email protected]
Phone: 5045804383

We generally respond to customer inquiries within 24 business hours and will do our best to assist you in resolving any issues. Thank you for choosing Noxvinely LLC. Your satisfaction and trust are the key drivers behind our continuous efforts to improve our products and services.